Q: Do I need an account to place an order?
A: Yes. You must create an account to complete checkout and manage your orders.
Q: Can I cancel or change my order after placing it?
A: Orders are processed quickly. If your order has not yet shipped, please contact us immediately at [email protected] with your order number, and we’ll do our best to assist.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, and American Express.
Q: In what currency will I be charged?
A: All orders are billed in U.S. Dollars (USD), regardless of any currency preview displayed on the website.
Q: Where do you ship?
A: We currently ship to all addresses within the United States only.
Q: How long does delivery take?
A:
Order processing: 1–3 business days
Shipping time: 5–10 business days after dispatch
Delivery times may vary during peak seasons or due to carrier delays.
Q: What is your return policy?
A: You may request a return within 30 calendar days of delivery. Items must be unused, with original tags and packaging intact.
Q: How long does it take to receive a refund?
A: Once approved, refunds are issued within 1 business day and typically appear in your account within 5–10 business days, depending on your bank or payment provider.
Q: Is my payment information secure?
A: Absolutely. We use a PCI DSS–compliant payment processor and do not store your full credit card details on our servers.
Q: Do you share my personal information?
A: We only share data with trusted third-party partners (such as payment processors and shipping providers) when necessary to fulfill your order. We never sell your personal data.
If you have additional questions or need assistance, please contact us at [email protected].
Our support team is happy to help!
