This Privacy Policy explains how Guenevere Penton Atelier (“we”, “us”, “our”) collects, uses,and protects your personal information when you visit www.gueneverepentonatelier.com or purchase products from us.
By using our website, you agree to the practices described in this Policy.
1. Who We Are
This website is operated by Guenevere Penton Atelier.
Company address: 1236 Howard Ave fl 2, Bridgeport, CT 06605
We currently ship products to customers located in the United States and Canada.
2. Personal Information We Collect
We may collect the following categories of personal information:
● Contact and account details: name, email address, telephone number, billing and shipping addresses, and account login details if you create an account.
● Order and payment information: products you purchase, order numbers, transaction amounts, and payment status. We do not store complete credit or debit card numbers on our own systems; payments are processed by our trusted third-party payment service
providers.● Technical and usage information: IP address, device type, browser type, pages viewed, time spent on the site, and other information about how you interact with our website.
● Communications and support: the content of messages you send to us, such as inquiries, feedback, or information you provide when contacting customer service.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
● To process and fulfill your orders, including payment processing, order confirmation, shipping, and delivery.
● To create and manage your online account (if you choose to register).
● To communicate with you about your orders, returns, refunds, or customer support requests.
● To send important service-related messages, such as updates to our terms, policies, or account-related notices.
● To improve and operate our website, including troubleshooting, data analysis, testing, and enhancing user experience.
● To help prevent fraud, unauthorized transactions, and misuse of our services.
● With your consent where required, to send marketing communications such as product updates, special offers, or newsletters. You may opt out of marketing emails at any time by using the “unsubscribe” link in the email or by contacting us.
4. Cookies and Similar Technologies
Like most online stores, we use cookies and similar technologies to:
● Keep items in your shopping cart and support basic site functionality.
● Remember your preferences, such as language or currency selection.
● Understand how visitors use our site so we can improve performance and user experience.You can usually configure your browser to refuse some or all cookies or to alert you when cookies are being used.
If you disable certain cookies, some features of the website may not function properly.
5. How We Share Your Information
We do not sell your personal information. We may share your information with the following categories of third parties, only to the extent necessary to operate our business:
● Payment service providers and banks that process card payments and other transactions on our behalf.
● Shipping and logistics partners (such as USPS and Canada Post) that deliver your orders.
● IT, hosting, and cloud service providers that support the technical operation of our website.
● Professional advisers (such as lawyers, auditors, or accountants) when reasonably necessary to protect our legal rights and comply with our obligations.
● Government authorities, regulators, or law enforcement when required by applicable law or to protect our rights, our customers, or others.
Any third parties that process personal information on our behalf are required to protect your data and only use it in accordance with our instructions and applicable law.
6. International Transfers
Our website and servers are located in the United States, and your information may be processed in the United States and other countries. These locations may have data-protection
laws that differ from those in your place of residence. We take reasonable steps to protect your information in accordance with this Privacy Policy when it is transferred across borders.
7. Data Retention
We retain your personal information for as long as necessary to:
● Complete the purposes described above;
● Comply with legal, tax, or accounting obligations; and● Resolve disputes and enforce our agreements.
When information is no longer needed, we will delete it or anonymize it in accordance with applicable laws.
8. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information,
such as the right to:
● Access the personal information we hold about you;
● Request correction of inaccurate or incomplete data;
● Request deletion of your personal information, subject to legal or contractual obligations;
● Object to or restrict certain types of processing;
● Withdraw consent where processing is based on your consent.
To exercise your rights, please contact us at [email protected]. We may need to verify your
identity before responding to your request.
If you are located in Canada, you also have the right to contact your local privacy regulator if
you have concerns about how we handle your information. However, we encourage you to
contact us first so we can try to resolve your concerns directly.
9. Children’s Privacy
Our website is not directed to, and we do not knowingly collect personal information from, children under the age of 13.
If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will delete it as soon as reasonably possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will
post the updated Policy on this page and revise the “Last updated” date above. Your continued
use of the website after an update means that you accept the revised Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data-handling practices,
