Accepted Payment Options
For all orders placed via our website, we welcome payments made using major credit and debit cards, such as Visa, Mastercard, and American Express. All transactions are processed in a secure environment through our trusted third-party payment service provider. To ensure your financial data remains protected, we do not store complete credit or debit card numbers on our internal servers.
Applicable Currencies
To keep pricing clear and predictable, the final charge currency at checkout is always tied to the shipping destination:
– Orders shipped to addresses within the United States are priced and charged in U.S. Dollars (USD).
– Orders shipped to addresses within Canada are priced and charged in Canadian Dollars (CAD).
The currency selector at the top of our website is provided only to help preview prices in a preferred display currency. Regardless of the display setting, the final charge on your payment card will always be processed in the currency linked to the shipping country as described above.If your card is issued in a different country or currency, your bank or card issuer may apply its own exchange rate and/or foreign transaction fee. These fees are determined solely by your financial institution and are not charged by Guenevere Penton Atelier.
Payment Authorizations & Charges
When you finalize an order on our site, your bank may temporarily place an authorization hold on your card for the full order amount. This hold is not a formal charge but a way for your bank to verify that sufficient funds are available. The actual charge to your card will only be processed once your order has been confirmed and prepared for shipment.
In the event that a payment is rejected or flagged for additional review, our team may contact you to verify necessary details (such as billing address or card security information). If we are unable to complete this verification process successfully, we reserve the right to cancel the order to protect both parties.
Refund Process
All approved refunds will be credited back to the original payment method used when placing the order. Once our team processes the refund, the timeline for it to appear on your bank or card statement typically ranges from 5 to 10 business days. This duration may vary slightly depending on the policies of your bank or card issuer.
Need Further Assistance?
If you have any questions or concerns regarding payments, charges, or refunds, please feel free to contact our customer service team at
[email protected]—we’re here to help resolve any issues promptly.
